Last Updated: 18/12/2024
1. Introduction
Welcome to Lectroni’s Privacy Policy. We respect your privacy and are committed to protecting your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lectroni.com.au), use our services, or interact with our platform.
2. Information We Collect
2.1 Personal Information
- Contact information (name, email address, phone number, business address)
- Account credentials (username and password)
- Business information (company name, role, industry)
- Payment information (processed through secure third-party payment processors)
- Technical support inquiries and communication history
- Product preferences and purchase history
2.2 Automatically Collected Information
- IP address and device information
- Browser type and settings
- Operating system
- Website usage data and navigation patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling orders
- Managing your account and providing customer support
- Sending important product updates and safety information
- Providing technical documentation and support
- Communicating about new products, services, and promotions (with your consent)
- Improving our website and services
- Analyzing market trends and customer preferences
- Complying with legal obligations under Australian law
4. Information Sharing and Disclosure
We may share your information with:
- Our manufacturer partners (only when necessary for product support or warranty claims)
- Authorized distributors and dealers within Australia (for order fulfillment and service provision)
- Service providers (payment processors, logistics partners, IT services)
- Legal authorities (when required by Australian law or to protect our rights)
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information in accordance with Australian Privacy Principles, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
- Notification of eligible data breaches as required by the Notifiable Data Breaches scheme
6. International Data Transfers
While we are an Australian company, some of our services involve transferring your data to overseas recipients (such as our international manufacturers). When we do this, we:
- Take reasonable steps to ensure overseas recipients handle your personal information in accordance with Australian Privacy Principles
- Obtain your consent for transfers where required
- Implement appropriate data transfer agreements
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data where appropriate
- Make a privacy complaint
- Opt-out of direct marketing communications
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze website usage
- Improve user experience
- Provide personalized content
- Enable security features
You can manage cookie preferences through your browser settings.
9. Children’s Privacy
Our services are not intended for children under 15. We do not knowingly collect or process data from children under 15 without parental consent.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of any material changes through:
- Email notifications
- Website announcements
- Account notifications
11. Contact Us
For privacy-related inquiries:
Address:
Warehouse 2, 17 Prosperity Street
Truganina, VIC 3029
Australia
Email: info@lectroni.com.au
Phone:
+61 3 9394 1079
+61 433 094637
12. Additional Information
12.1 Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with Australian legal obligations
- Resolve disputes
- Enforce agreements
12.2 Third-Party Links
Our website contains links to third-party websites. We are not responsible for their privacy practices.
12.3 Direct Marketing
We will only send you direct marketing communications with your consent. You can opt-out at any time by:
- Clicking the ‘unsubscribe’ link in our emails
- Contacting us directly using the details above
12.4 Credit Information
We do not collect or hold credit information about our customers.